EASY TO USE
We understand the complex needs of your home and understand that a paperless system needs to be easy for each member of staff to use. Mentor was designed with usability in mind, for maximum efficiency and ease of use.
Opening Mentor reveals a modern and intuitive interface that makes it straightforward to update any young person’s files. With quick login and logout, automatic reminders, internal messaging, task lists and user specific dashboards, Mentor makes the day-to-day running of your home smooth.
With a web based, browser only option, a tablet ready user interface as well as desktop compatibility, Mentor offers a simple, more user-friendly way to safeguard and secure your young people’s data on the go. This gives staff more time to do what they do best, enhance the lives of young people.
TRAINING & SUPPORT
Training is included as standard, as part of the set-up of a new home. We believe that training is essential to give your staff the confidence to move to a new paperless system.
Training sessions can take around 3-3 ½ hours depending on the number of questions your team may have. We recommend you do this on a laptop or computer as we will have training exercises on the system for your staff to complete. It also means you can follow along with the training by using the Mentor system. The training is broken down into the following sections: Staff Level 1, Staff Level 2, Manager Training, Administrator Training, and the HR Module. An Appendix is provided for a breakdown of these sections upon onboarding.
Our support and aftercare are second to none and we are very proud of the service we provide. Mentor comes with ongoing support and free updates (within your current series), including regulation updates as part of the cloud-hosted package.
Mentor support team is solely based in the UK and are available to answer questions and solve technical problems on weekdays between 9am and 5pm (excluding public holidays).
Along with the exceptional training we are always building up our bank of guides and videos that you can find directly in the app through the Mentor Help section. This is a stand-alone feature that includes a host of guides and videos, all part of your subscription.
Data Security
Mentor comes with secure cloud-hosting as part of the package. Your data is held in the cloud and can be accessible from anywhere you have a device with a browser or the app and an internet connection.
You can also view your data on the move from your iPad or other tablet, making record keeping easier than ever. As well as seeing a young person’s information you can type or dictate notes, take photographs and record video and audio.
You can be safe knowing that your data is securely stored as we only have servers based in the UK. Your data is encrypted at 256 bit AES making it more secure than most applications, and with two-step authentication your data is safe with us.
All data is securely backed up to reduce the inconvenience or expense of hardware failure. Because the cost of hosting is included in the price, you don’t need to worry about up-front costs or ongoing hardware expense.