ABOUT
Mentor Software
Built by care professionals, for care professionals
Built by care professionals, for care professionals – and backed by regulation.
Mentor was created by former residential childcare leaders, Responsible Individuals, and ex-Ofsted inspectors who know the pressures of the sector inside out. Every feature is designed not just to make life easier for care teams, but to align with the regulations you work to every day.
Our mission is simple: keep the young person at the centre of every decision, while giving your team the tools, time, and confidence to deliver exceptional care. Mentor V3 is built to streamline admin, simplify compliance, and make inspection readiness part of daily practice, without adding to your workload.
From intuitive design to unmatched training, UK-based support, and features shaped by real inspection feedback, Mentor V3 isn’t just software – it’s a platform built to showcase the incredible work you already do, while keeping you compliant, connected, and child-focused.
Why Children’s Homes Choose Mentor
Easy to Use
Designed with input from residential staff, managers and RIs, Mentor is intuitive from day one. Whether you’re on a tablet in the home or reviewing reports at your desk, Mentor gives you quick access to the tools you need, without the overwhelm. Automatic prompts, built-in dashboards, task reminders and quick login help your team stay focused on the young people, not the paperwork.
Free Training for Every Team
Training is always included. Every new home receives guided, role-based training for frontline staff, managers, and administrators. Sessions are practical and paced around your team, no extra fees or hidden costs. Our Mentor Knowledge Hub also gives you 24/7 access to a growing library of how-to videos, guides and walkthroughs.
Human Support That Stays With You
Our UK-based Customer Success team is here Monday to Friday, 9am–5pm, to do more than just solve problems. We work alongside you to ensure you’re getting the very best from Mentor. From quick “how-to” questions to strategic advice on optimising your workflows. Whether you’re in your first week or your fifth year with us, you’ll always have a friendly, knowledgeable point of contact who understands your service and is invested in your success.
Data Security You Can Trust
We understand how important it is to keep children’s data safe. Mentor uses 256-bit AES encryption, UK-only cloud servers, and two factor authentication for added security. You can access records securely from desktop, mobile or tablet, with full backups included, always.
Exclusive Access to Croner Member Benefits
As a Mentor customer, you’ll also receive complimentary access to expert advice and resources from Croner, a trusted name in employment law and health & safety.
24/7 HR Advice Line
Support with conduct, dismissal, sickness absence, redundancy, contracts, and more – available anytime you need it.
Health & Safety Guidance
Practical advice on insurance, hazard management, fire safety, reporting, and responsibilities, Mon–Fri 9am–5pm.
Commercial Legal Support
Expert input on GDPR, data protection, contracts, insolvency, and business law.
Weekly Webinars
Live sessions every Monday at 2pm with Croner experts, covering the topics that matter most to your team.
